The Big Fix at Toyota Motor Sales Case Study Example | Topics and Well Written Essays - 500 words

The Big Fix at Toyota Motor Sales - Case Study Example This paper illustrates that top-flight senior personnel was employed in every business unit as divisional information officers maximizing the production through their experience and skills in the field. However, it had some disadvantages that counteracted the advantages. First, it brought about confusion in the employees' sector as 50% of the staffs was given different jobs within a duration of six months. Further still, new responsibilities and completely different roles given to several mid and upper –level staffs, made some became uncomfortable thus affecting production. Lastly, the time used in mentoring and coaching was too much and could have been used in production. The problems that Coopers was trying to solve with the new IS structures were the problems in the IT system as the in-house IT could not deliver. The basic IT disciplines such as the business relationship management and financial management were absent. IS personnel was like order takers than business partne rs as no one was involved in the architecture of standards, system integration, or the business benefits. The success in the new IS structures is evident as the company has installed the Big Six technology whereby new Toyota extranet and the PeopleSoft ERP rollout, four new systems for order management, part forecasting, advanced warranty, and financial document management have been enhanced. In addition, they have hired top-flight personnel with skills and experience to steer the company forward in profit making. The IT staffs have been involved in rotational high potential, in the business units making them have the broader understanding of the company. This gives them training for leadership positions in different IT departments. To maximize production, they have increased training to the employees enabling them to get rid of their inefficiencies. Managers have the complete accountability and responsibility for the vertical areas, which they serve.